{"id":39,"date":"2019-07-26T07:06:01","date_gmt":"2019-07-26T07:06:01","guid":{"rendered":"http:\/\/apack.net.au\/wp\/?page_id=39"},"modified":"2026-04-27T09:08:14","modified_gmt":"2026-04-26T23:08:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/apack.net.au\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"page-title\">\n<h4>FREQUENTLY ASKED QUESTIONS<\/h4>\n<\/div>\n<ul class=\"disc\">\n<li><span style=\"color: #333300;\">How long will delivery take after placing an order?<\/span><\/li>\n<li><span style=\"color: #333300;\">Can I give cash to the driver?<\/span><\/li>\n<li><span style=\"color: #333300;\">How do I pay for my order?<\/span><\/li>\n<li><span style=\"color: #333300;\">Does the price include GST?<\/span><\/li>\n<li><span style=\"color: #333300;\">How do I change my delivery details from my last order?<\/span><\/li>\n<li><span style=\"color: #333300;\">Are you open on the weekend?<\/span><\/li>\n<li><span style=\"color: #333300;\">Do you supply fresh flowers?<\/span><\/li>\n<li><span style=\"color: #333300;\">Do you supply all over Australia?<\/span><\/li>\n<\/ul>\n<dl>\n<dt id=\"answer1\">\n<h5>\u00bb HOW LONG WILL DELIVERY TAKE AFTER PLACING AN ORDER?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">We will contact you to confirm a suitable day to receive your order, however our aim is to send the order within a 24 hours of receiving the order.<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer2\">\n<h5>\u00bb CAN I GIVE CASH TO THE DRIVER?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">No, however we accept all major credit cards.<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer3\">\n<h5>\u00bb HOW DO I PAY FOR MY ORDER?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">We accept all major credit cards except Amex, if the order is being picked up from our Superstore cash is available also.<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer8\">\n<h5>\u00bb DOES THE PRICE INCLUDE GST?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">No, all our prices are excluding GST and subject to change without notice.<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer4\">\n<h5>\u00bb HOW DO I CHANGE MY DELIVERY DETAILS FROM MY LAST ORDER?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">Before finishing your order, you are able to override the delivery address in the box in the corner.<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer5\">\n<h5>\u00bb ARE YOU OPEN ON THE WEEKEND?<\/h5>\n<\/dt>\n<\/dl>\n<p><span style=\"color: #333300;\">Apack Superstores are only open Monday to Friday, however our Markets located in VIC and NSW are open on a Saturday.<\/span><\/p>\n<hr \/>\n<dl>\n<dt id=\"answer6\">\n<h5>\u00bb DO YOU SUPPLY FRESH FLOWERS?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">No, some Apack Superstores are conveniently located within a complex with or near a grower such as South Australia and Western Australia (Flowerpack).<\/span><\/p>\n<hr \/>\n<\/dd>\n<dt id=\"answer7\">\n<h5>\u00bb DO YOU SUPPLY ALL OVER AUSTRALIA?<\/h5>\n<\/dt>\n<dd><span style=\"color: #333300;\">Yes, we have conveniently located stores in every state across Australia.<\/span><\/p>\n<hr \/>\n<\/dd>\n<\/dl>\n<h3><\/h3>\n<h4>DETAILS FOR EACH STATE AS FOLLOWS:<\/h4>\n<div class=\"col-sm-6\">\n<h5>VIC \u2013<\/h5>\n<p><span style=\"color: #333300;\">Phone: 03 9706 6277<\/span><br \/>\n<span style=\"color: #333300;\">71 Pound Road West, Dandenong South, VIC 3175<\/span><\/p>\n<\/div>\n<div class=\"col-sm-6\"><span style=\"color: #333300;\">Email &#8211; <\/span><a href=\"mailto:vic@apack.net.au\"><span style=\"color: #333300;\">vic@apack.net.au<\/span><\/a><\/div>\n<div>\n<p class=\"col-sm-6 col-md-4 col-md-offset-2\"><span style=\"color: #000000;\">Opening Hours<\/span><\/p>\n<ul class=\"footercontact contact_page\">\n<li><span style=\"color: #000000;\">Monday To Friday &#8211;\u00a07:00 am &#8211; 3:00 pm<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Saturday &#8211;\u00a0Closed<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Sunday &#8211;\u00a0Closed<\/span><\/li>\n<\/ul>\n<\/div>\n<div><a href=\"https:\/\/www.google.com\/maps\/place\/Apack+Pty+Ltd+-+National+Distribution+Centre\/@-38.0256538,145.2355894,17.75z\/data=!4m15!1m8!3m7!1s0x6ad6116536b1196f:0x89884f16c0db995b!2s71+Pound+Rd+W,+Dandenong+South+VIC+3175,+Australia!3b1!8m2!3d-38.0257014!4d145.2352734!16s%2Fg%2F11cpm13j1l!3m5!1s0x6ad61191f299b7bf:0xd7f413d1033cd19e!8m2!3d-38.0261137!4d145.2354388!16s%2Fg%2F11xghh8r88?hl=en-US&amp;entry=ttu&amp;g_ep=EgoyMDI1MDcwNy4wIKXMDSoASAFQAw%3D%3D\"><span style=\"color: #333300;\">click here to view us on the map<\/span><\/a><\/div>\n<div class=\"col-sm-6\">\n<h5>QLD \u2013<\/h5>\n<p><span style=\"color: #333300;\">Phone: 07 3274 5577<\/span><br \/>\n<span style=\"color: #333300;\">Fax: 07 3274 5556<\/span><br \/>\n<span style=\"color: #333300;\">Tenancy 3, Unit 4\/32 Precision Street, Salisbury QLD 4107<\/span><\/p>\n<\/div>\n<div class=\"clearfix\"><span style=\"color: #333300;\">Email &#8211; <a style=\"color: #333300;\" href=\"mailto:qldcounter@apack.net.au\">qldcounter@apack.net.au<\/a><\/span><\/div>\n<div>\n<p><span style=\"color: #000000;\">Opening Hours<\/span><\/p>\n<ul class=\"footercontact contact_page\">\n<li><span style=\"color: #000000;\">Monday To Friday &#8211; 6:00 am &#8211; 2:30 pm<\/span><\/li>\n<li><span style=\"color: #000000;\">\u00a0\u00a0 Saturday &#8211;\u00a0Closed<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Sunday &#8211;\u00a0Closed<\/span><\/li>\n<\/ul>\n<\/div>\n<div><span style=\"color: #333300;\"><a style=\"color: #333300;\" href=\"https:\/\/www.google.com\/maps?ll=-27.546775,153.029542&amp;z=12&amp;t=h&amp;hl=en-US&amp;gl=US&amp;mapclient=embed&amp;q=4\/32+Precision+St+Salisbury+QLD+4107+Australia\">click here to view u son the map<\/a><\/span><\/div>\n<div class=\"col-sm-6\">\n<h5>NSW \u2013<\/h5>\n<p><span style=\"color: #333300;\">Phone: 02 9646 4800<\/span><br \/>\n<span style=\"color: #333300;\">Fax: 02 9646 4855<\/span><br \/>\n<span style=\"color: #333300;\">4\/15 Percy Street, Auburn NSW 2129<\/span><\/p>\n<\/div>\n<div class=\"col-sm-6\"><span style=\"color: #333300;\">Email &#8211; <a style=\"color: #333300;\" href=\"mailto:nswcounter@apack.net.au\">nswcounter@apack.net.au<\/a><\/span><\/div>\n<div>\n<div><span style=\"color: #000000;\">Opening Hours<\/span><\/div>\n<div>\n<ul class=\"footercontact contact_page\">\n<li><span style=\"color: #000000;\">Monday To Friday &#8211;\u00a08:00 am &#8211; 4:00 pm<\/span><\/li>\n<li><span style=\"color: #000000;\">\u00a0\u00a0 Saturday &#8211;\u00a0Closed<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Sunday &#8211;\u00a0Closed<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col-sm-6\"><a href=\"https:\/\/www.google.com\/maps?ll=-33.849018,151.040912&amp;z=12&amp;t=h&amp;hl=en-US&amp;gl=US&amp;mapclient=embed&amp;q=4\/15+Percy+St+Auburn+NSW+2144+Australia\"><span style=\"color: #333300;\">click here to view us on the map<\/span><\/a><\/div>\n<div class=\"col-sm-6\">\n<h5>SA \u2013<\/h5>\n<p><span style=\"color: #333300;\">Phone: 08 8443 6558<\/span><br \/>\n<span style=\"color: #333300;\">Fax: 08 8443 4556<\/span><br \/>\n<span style=\"color: #333300;\">Level 1 Unit 6\/1 London Rd, Mile End South SA 5031<\/span><\/p>\n<\/div>\n<div class=\"clearfix\"><span style=\"color: #333300;\">Email &#8211; <a style=\"color: #333300;\" href=\"mailto:sa@apack.net.au\">sa@apack.net.au<\/a><\/span><\/div>\n<div>\n<div><span style=\"color: #000000;\">Opening Hours<\/span><\/div>\n<div>\n<ul class=\"footercontact contact_page\">\n<li><span style=\"color: #000000;\">Monday To Friday &#8211;\u00a06:00 am &#8211; 3:00 pm<\/span><\/li>\n<li><span style=\"color: #000000;\">\u00a0\u00a0 Saturday &#8211;\u00a0Closed<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Sunday &#8211;\u00a0Closed<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div><a href=\"https:\/\/www.google.com\/maps?ll=-34.937132,138.572094&amp;z=12&amp;t=h&amp;hl=en-US&amp;gl=US&amp;mapclient=embed&amp;q=1\/17+London+Rd+Mile+End+South+SA+5031+Australia\"><span style=\"color: #333300;\">click here to view us on the map<\/span><\/a><\/div>\n<div class=\"col-sm-6\">\n<h5>WA \u2013 (FLOWERPACK)<\/h5>\n<p><span style=\"color: #333300;\">Phone: 08 9325 3955<\/span><br \/>\n<span style=\"color: #333300;\">45-47 Belmont Avenue, Belmont WA 6104<\/span><\/p>\n<\/div>\n<div class=\"col-sm-6\"><span style=\"color: #333300;\">Email &#8211; <\/span><a href=\"mailto:wa3@apack.net.au\"><span style=\"color: #333300;\">waorders@apack.net.au<\/span><\/a><\/div>\n<div>\n<div><span style=\"color: #000000;\">Opening Hours<\/span><\/div>\n<div>\n<ul class=\"footercontact contact_page\">\n<li><span style=\"color: #000000;\">Monday To Friday &#8211;\u00a06:00 am &#8211; 2:00 pm<\/span><\/li>\n<li><span style=\"color: #000000;\">\u00a0\u00a0 Saturday &#8211;\u00a0Closed<\/span><\/li>\n<li><span style=\"color: #000000;\"><i aria-hidden=\"true\"><\/i>\u00a0\u00a0 Sunday &#8211;\u00a0Closed<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"col-sm-6\"><a href=\"https:\/\/www.google.com\/maps\/place\/Flowerpack\/@-31.954818,115.921433,19z\/data=!4m6!3m5!1s0x2a32bae1cbeb0001:0x42fe6109c05ebb34!8m2!3d-31.9548179!4d115.9214332!16s%2Fg%2F1trl84s1?hl=en-US&amp;entry=ttu\">click here to view us on the map<\/a><\/div>\n<div style=\"position: absolute; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS How long will delivery take after placing an order? Can I give cash to the driver? How do I pay for my order? Does the price include GST? How do I change my delivery details from my last order? Are you open on the weekend? Do you supply fresh flowers? Do you supply all over Australia? \u00bb HOW LONG WILL DELIVERY TAKE AFTER PLACING AN ORDER? We will contact you to confirm a suitable day to receive your order, however our aim is to send the order within a 24 hours of receiving the order. \u00bb CAN&hellip;<\/p>\n","protected":false},"author":1,"featured_media":1551,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":36,"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":1412,"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/pages\/39\/revisions\/1412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/media\/1551"}],"wp:attachment":[{"href":"https:\/\/apack.net.au\/index.php\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}